Terms and Conditions

1. Entrepreneur, contact

1.1. The entity running the online store via the Internet, operating at https://thetribbe.pl, is Circular Clothing sp. z o. o. with its registered office in Inowrocław (88-100), ul. Orłowska 43 (KRS: 0000973585).

1.2. The Customer can contact the online store operator in any of the following ways:

– by e-mail to: officethetribbe@gmail.com,

– through official social media channels – Facebook and Instagram The Tribbe.

2. General rules for using The Tribbe online store

2. Persons registering in the online store and making purchases there provide their personal data, which Circular Clothing sp. z o. o. processes on the principles indicated in the Privacy Policy.

3. Ordering goods

3.1. Orders are accepted via the website https://thetribbe.pl

3.2. Goods in the online store are thoroughly described. The website contains, among others, information about the product's properties, its price, the material it is made of, and its availability.

3.3. When ordering goods, the Customer makes their choice in a manner appropriate for the given item, specifying in particular the size, color, number of pieces, and, if necessary, also providing other specific information.

4. Prices

4.1. Prices on the online store's website, given in Polish zlotys, are gross prices, including VAT.

4.2. The shipping cost is added to the price of the goods, and its amount depends on the chosen delivery and payment method.

4.3. The price provided on the website at the time of placing the order is the final price, binding both the Customer and Circular Clothing sp. z o. o. After placing the order, the price of the ordered goods will not change, regardless of price changes or promotional or sales campaigns introduced by Circular Clothing sp. z o. o.

4.4. Circular Clothing sp. z o. o. reserves the right to change the prices of goods in the online store, introduce new goods for sale, conduct and cancel promotional campaigns on the store's pages, or make changes to them.

5. Availability of ordered goods

5.1. All goods offered in the online store are available.

5.2. In exceptional situations, e.g., if many Customers place an order for the same item simultaneously, the item may not be available. In such a situation, the Customer will be informed about the inability to fulfill the order.

5.3. Full information about the range of available sizes is provided on the product page.

6. Inability to fulfill an order

In case of lack of a given item in stock or inability to fulfill an order for another reason, the Customer will be informed about it via e-mail or telephone. In particularly justified cases, Circular Clothing sp. z o. o may refuse to conclude a sales contract in order to protect its assets.

7. Delivery method and order fulfillment time

7.1. Goods are delivered within Europe.

7.2. If the "cash on delivery" payment method is selected, the order is forwarded for processing immediately after it is placed. If one of the online payment methods is selected, the order is forwarded for processing after confirmation of receipt of payment for the ordered goods.

7.3. If the selected goods are available and the Customer has chosen delivery to the indicated address, the shipping time for the order is up to 5 business days.

7.4. Delivery time may be extended during sales periods or special campaigns.

7.5. If one of the currently available online payment methods is chosen as the payment method, order processing begins after 100% of the payment for the order has been received, and from that moment, the period during which the goods will be delivered to the Customer should be counted.

7.6. Orders are delivered by a courier company chosen by Circular Clothing sp. z o. o.

8. Sales agreement

8. Information placed on the online store's website https://thetribbe.pl does not constitute an offer to conclude a contract within the meaning of the provisions of the Civil Code, which means, among other things, that Circular Clothing sp. z o. o. may refuse to conclude a contract in particularly justified cases, especially to protect its assets.

9. Contract performance – deadline

Depending on the delivery option chosen by the Customer, Circular Clothing sp. z o. o. undertakes to deliver the goods to the Customer for collection within 10 business days from the correct placement of the order.

10. Withdrawal from the contract

10.1. The Customer has the right to withdraw from the sales contract for goods without giving any reason (so-called return of goods).

10.2. The right to withdraw from the contract expires after 14 days from the day on which the Customer took possession of the goods or on which a third party other than the carrier and indicated by the Customer took possession of the goods.

10.3. To exercise the right of withdrawal, the Customer submits to Circular Clothing sp. z o. o. an unambiguous statement of withdrawal in one of the following ways:

– by mail to the address: The Tribbe, ul. Orłowska 43, 88-100 Inowrocław.

– by sending an e-mail to: officethetribbe@gmail.com

10.4. To meet the deadline for withdrawal from the sales contract, it is sufficient for the Customer to send information regarding the exercise of the Customer's right of withdrawal before the expiry of the 14-day period.

10.5. In the event of withdrawal from the sales contract, Circular Clothing sp. z o. o. will refund the payments received from the Customer, excluding courier delivery costs, no later than 14 days from the day on which Circular Clothing sp. z o. o. was informed of the Customer's decision to exercise the right to withdraw from the sales contract.

10.6. The refund will be made using the same payment methods as those used by the Customer in the original transaction, unless the Customer explicitly agrees to another solution.

10.7. Circular Clothing sp. z o. o. may withhold the refund until the returned item has been received and checked.

10.8. Items should be sent back to the address: The Tribbe, ul. Orłowska 43, 88-100 Inowrocław, immediately, and in any case no later than 14 days from the day on which the Customer informed Circular Clothing sp. z o. o. o about the withdrawal from the sales contract. The deadline is met if the Customer sends back the item before the expiry of the 14-day period.

10.9. The Customer is responsible for any diminished value of the item resulting from using it in a manner other than what was necessary to ascertain the nature, characteristics, and functioning of the item.

11. Complaints

11.1. The subject of sale are new products, free from defects. In case of product defects, Circular Clothing sp. z o. o. is responsible for the defects.

11.2. Any item purchased in The Tribbe online store may be subject to a complaint, in accordance with the provisions of the Civil Code regarding warranty for defects in sale, if a defect in the item (including non-conformity of the goods with the contract) is found within two years from its delivery to the Customer.

11.3. In the case of a complaint by post, the reasons for the complaint and the information necessary to identify the order should be provided, which can be filled out online or printed, and then the goods should be sent to: The Tribbe, ul. Orłowska 43, 88-100 Inowrocław.

11.4. Circular Clothing sp. z o. o. enables Customers making a complaint to send the defective goods by courier at the expense of Circular Clothing sp. z o. o.

11.5. Circular Clothing sp. z o. o. will process the complaint within 14 days and inform the Customer about the method of its resolution via e-mail or SMS.

11.5. In the event of a positive resolution of a complaint submitted by post, the Customer will receive a refund for the goods, and reimbursement of incurred, purposeful costs of sending the defective goods to the e-store – after prior submission of a copy / scan of proof of their incurrence to: officethetribbe@gmail.com

11.7. If the complaint sent by post or courier by Circular Clothing sp. z o. o. is not accepted, the Customer will receive information about the reasons for not accepting the complaint at the e-mail address provided in the order, and the goods will be sent back to the address from which the complaint was sent.

12. Invoice issuance

12.1. In case of a request for an invoice, the Customer provides the necessary data, with the NIP (Tax Identification Number) for the invoice to be provided no later than when placing the order.

12.2. Circular Clothing sp. z o. o. is not responsible for incorrect or incomplete invoice data provided by the Customer.

12.3. In the case of corrective invoices, these Regulations constitute documentation agreeing on the terms of correction within the meaning of Article 29a, paragraph 13 of the Act of March 11, 2004, on tax on goods and services, and customer acceptance that the moment of reducing the amount of input VAT in the settlement for a given period is the moment of issuing the corrective invoice by Circular Clothing sp. z o. o. Circular Clothing sp. z o. o. issues a corrective invoice at the time of returning the goods to Circular Clothing sp. z o. o. (return in the store or to The Tribbe warehouse), which constitutes fulfillment of the conditions for issuing a corrective invoice.

13. Receipts

14. Processing of personal data

For the purpose of maintaining the User's account and concluding and performing sales contracts, as well as performing the seller's obligations arising from the conclusion of distance sales contracts, Circular Clothing sp. z o. o. processes the Customer's personal data, which the Customer provides voluntarily. All information regarding the processing of personal data can be found in the Privacy Policy tab.